Zero Tolerance Policy

We at The Discerning Dad Caring Community take it very seriously if a member of staff, volunteer or counselling team is treated in an abusive or violent way.

The Discerning Dad Caring Community supports the government’s ‘Zero Tolerance’ campaign for Health Service Staff. We feel that our staff have a right to care for others without fear of being attacked or abused. To successfully provide these services a mutual respect between all the staff and patients/end users has to be in place. All our staff and volunteers aim to be polite, helpful, and sensitive to all patients’/end users individual needs and circumstances. They would respectfully remind patients/end users that very often staff/volunteers could be confronted with a multitude of varying and sometimes difficult tasks and situations, all at the same time.  The staff/volunteers understand that not everyone acts in a reasonable manner and will take this into consideration when trying to deal with a misunderstanding or complaint.

However, aggressive behaviour, be it violent or abusive, will not be tolerated and may result in our services being withdrawn and, in extreme cases, the Police being contacted.

In order for The Discerning Dad Caring Community to maintain good relations with their patients/end users we would like to ask all its patients/end users to read and take note of the occasional types of behaviour that would be found unacceptable:

  • Using bad language or swearing at practice staff
  • Any physical violence towards any member of theThe Discerning Dad Caring Community team or other patients/end users, such as pushing or shoving
  • Verbal abuse towards the staff/volunteers in any form including verbally insulting the staff/volunteers
  • Racial abuse and sexual harassment will not be tolerated
  • Persistent or unrealistic demands that cause stress to staff/volunteers will not be accepted. Requests will be met wherever possible and explanations are given when they cannot
  • Causing damage/stealing from, staff/volunteers or patients (and premises should it apply)

We ask you to treat The Discerning Dad Caring Community staff and volunteers with courtesy at all times.

Removal from The Discerning Dad Caring Community list

A good relationship, based on mutual respect and trust, is the cornerstone of good care. The removal of patients from our list is an exceptional and rare event and is the last resort in an impaired relationship. When trust has irretrievably broken down, it is in the patient’s interest, just as much as that of The Discerning Dad Caring Community, that they should find a new charity/befriending service. An exception to this is on immediate removal on the grounds of violence or when the Police are involved.

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